How do I make a complaint?

The easiest way to make a complaint is to fill in the return form that accompanies the delivery and return the item to us. Refund of the complained item will be made within 14 days. You can also contact us at help@closely-official.com. To enable us to assess the fault quickly, we recommend that you report as follows:

1. The date the fault was discovered.

2. Describe the fault as detailed as possible and how it occurred (the cause). Also, specify how the item has been washed/dried.

3. Take a picture clearly showing the entire item and one of the fault itself."

If an agreement between you and us for replacement of defected item is made, you will receive a replacement item and be refunded for your costs for the return shipment of the defective goods.